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FAQ

FAQ

Functionality

01.

What is the value of Aurai after an extended time looking at a screen?

Aurai’s Cool Cycle may be best to relieve the “heat” around your eyes if your eyes feel strained, hot, red and tired, whereas if you simply want to relax yourself, then Aurai’s Warm Cycle will certainly do the job.

02.

Why not use traditional eye gel pack ?

Traditional eye gel packs cannot maintain a comfortable and stable temperature. The blood vessels around the eyes cannot receive massage and stimulation.

With Aurai, you can apply cool or warm compress by simply pressing buttons. It offers preset consistent adequate temperature throughout the cycle without hours of waiting and taking risks of hurting your eyes.

03.

Is the water temperature under controlled?

Yes. As recommended by doctors, the tempreture is controlled at all times by a smart chip.

04.

What’s the temperature cool/warm mode can reach?

As recommended by doctors, cool mode is around 60℉(18℃)
and warm mode is around 104℉(40℃).

05.

Is the temperature adjustable?

We do not offer this option. Eyes are a sensitive area, adjustable temperature may cause accidental injury. Hence Aurai is pre-set with ideal temperature recommended by the doctor.

06.

Can the eye mask and the remote controller be separated?

No, they cannot be separated. There are wires and pipes connected between Eye mask and controller. They are considered as a combined item.

Because of delicate machinery and information that needs to be connected between the two, the mask and the controller are one item.

07.

What kind of effect does the blue light have?

The blue light is a breathing light, which symbolizes relaxing state of the user during usage. It also expresses the concept of our product design – relaxing and natural.

08.

Is blue light visible when I wear Aurai?

No, because your eyes are closed when using it.

09.

How does the vibration helps my eyes?

The vibration is designed to stimulate acupuncture points around the eyes. It promotes muscles relaxation and blood circulation.

Usage & Maintenance

01.

Should I open or close my eyes when using Aurai?

Your eyes should be closed when using Aurai.

02.

Is there any limitation on the user's age?

Aurai is suitable for all age groups, however elderly and children require supervision when using it.

03.

Can it be brought and used on the flight?

Yes. The Aurai is flight ready. Both the product itself and it’s battery are approved to go on flights. The water bottle can be filled once the plane is boarded.

04.

Is there any requirement for the filling water?

Distilled water recommended for ideal maintenance of Aurai.

05.

Can I use Aurai with my contact lenses on?

No. Contact lenses must be removed before using the Aurai.

06.

Can I wear makeup when I use Aurai?

We recommend you to remove your makeup before using Aurai, for cosmetic reasons only.

07.

Do I need to purchase any battery for Aurai?

No. The battery is embedded.

08.

Can I use Aurai outdoor?

Yes, Aurai is fully portable and comes with a carrying pouch. It’s great for your eyes to take a break at office, on plane, waiting for connecting flight at airport.

09.

Can the water circuit be cleaned ?

Yes. You may use well wrung damp cloth included in the package.

10.

Is Aurai waterproof?

Though Aurai runs with water to control temperature, it is not waterproof against external sources.

11.

Will the water circuit cause any allergies?

The water circuit is made of silicone, which is an environmental-friendly material and is widely used in medical products. It is harmless, non-toxic, and hypo-allergenic.

12.

What's the odor from water circuit?

It’s the natural characteristic of silicon material.

13.

Can we use Aurai After eye surgery?

Please consult with your eye doctor if your conditions are fit to use Aurai.

14.

Will high or low-bridged nose affect the usage of Aurai?

For users with high-bridged nose, you can wear the product directly; for those who have low-bridged nose, you can add nose pad when using the product, which is enclosed with the product.

Others

01.

How long is the product warranty?

Aurai offers one-year warranty.

02.

How long can I receive the product after the purchase?

Please refer to the pre-order interface for estimated shipping schedule.

03.

Do you ship worldwide? How about custom duty & taxes?

Yes! we have shipping available to most of the countries in the world. Please see the pre-order interface for detailed country list. Customs fees and taxes vary depending on the country you are in so we would recommend checking with your customs office before you place your order.